At Borcart, we are committed to providing high-quality electric carts and exceptional support to our global customers. This policy outlines our procedures for shipping inspections and warranty coverage to ensure your investment is protected.
1. Inspection & Shipping Damage Claims To ensure the integrity of your vehicle, please perform a thorough inspection upon delivery.
Inspection Period: The buyer is required to inspect the carts within 10 business days of receipt.
Reporting Damage: If any damage is discovered (likely caused during transit), the buyer must notify Borcart’s service team immediately.
Required Evidence: To process a claim, the buyer must provide:
1.Clear photos or videos of the damaged parts/carts name plate. 2.Photos of the Container Seal Number and the exterior packaging before unloading. 3.A copy of the Bill of Lading (B/L) with any noted exceptions (if applicable).
Late Claims: Damage reported after the 5-day inspection window may be deemed to have occurred during storage or use and may not be covered under the shipping damage claim.
2. Limited Warranty Coverage Borcart provides a structured warranty based on the specific components of the vehicle. The warranty period begins from the date of delivery/invoice. A. 5-Year Limited Warranty
Lithium Battery: Guaranteed against manufacturing defects and capacity drop-off beyond industry standards for a period of five (5) years.
B. 1-Year Limited Warranty The following components are covered for a period of one (1) year:
Power System: Lead-acid Battery, Motor, Electronic Controller, DC Converter.
Chassis & Structure: Frame and Chassis components, Drive Axle assembly.
3. Warranty Exclusions The following conditions are NOT covered by the warranty:
Wear and Tear: Normal wear items including, but not limited to, tires, brake pads, seats, floor mats, and light bulbs.
Improper Use: Damage resulting from accidents, collision, overloading, or use in environments for which the vehicle was not designed.
Negligence: Damage caused by lack of scheduled maintenance (e.g., Long-term disuse or non-driving of the vehicle can cause damage to the battery).
Unauthorized Modifications: Any alterations made to the electrical system, motor, or chassis without written consent from Borcart.
Force Majeure: Damage caused by natural disasters (floods, fire, lightning, etc.).
4. How to Obtain Warranty Service If a covered component fails during the warranty period: 1.Submit a Claim: Contact your Borcart sales representative or our technical support team with the cart’s Serial Number. 2.Diagnostic Support: Our engineers will provide remote diagnostics via photos or video calls. 3.Part Replacement: If a part is confirmed to be defective, Borcart will provide the replacement part. Note: Local labor costs for installation and shipping costs for parts may be subject to the specific terms of your purchase agreement.
Guangzhou Borcart Electric Vehicle Co., Ltd. Website: www.borcart.com
We are committed to providing you with the best quality product to help your business take off. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals.
ONLINE MESSAGE
Phone : +86 15975330033 / +86-20-39005059
WhatsApp：+86 15975330033
Email : jimmy@borcart.com Add : Nansha district, Guangzhou City, China
